#Landscape lighting connectors update
#Landscape lighting connectors professional

Bloemfontein couriers are notoriously unfriendly, poorly trained and lack communication skills, so your man was a five star agent all round.

#Landscape lighting connectors professional

The courier was a cheerful & professional fellow, who obviously enjoys his work. Although I didn’t track the parcel (I think it actually arrived before the tracking was activated), this was a good feature. The delivery time to our sleepy little hamlet of Bloemfontein was also remarkably quick- two days if I remember. If I might add just one small observation, the Giancarlo lamp colour in the checkout was white in the picture but labelled as black. The checkout & payment section was also easy to follow and intuitive. The website and catalogue is well laid out, logical & attractive, and I had no problems finding the lamps I wanted. This will be a very brief review, but it is all positive. The outdoor plug I bought was also broken and I had to exchange this at the Ruimsig store as well.ĭisappointing that the level of knowledge in lights are so poor at a place that specializes in it… I then went to Chamberlain’s hardware and they told me that I should’ve bought another part together with the dimmer plate for it to work – They then sold me a dimmer plate that worked for the LED lightbulbs. I exchanged the item at your Ruimsig branch and the salesperson again assured me that those dimmer plates will work for LED lightbulbs, but after I installed at home it didn’t work. After I received the order, I had to exchange the item because the two switches were for two different lights.

The consultant also told me that the two switches on the dimmer plate is for the same light – One switch will turn the light on and off and the other switch will dim the light.

I went onto your website and chatted to one of your consultants, who assured me that the dimmer plate I bought will work with LED lightbulbs. Your staff were friendly, fast & helpful.

#Landscape lighting connectors update

Last update was on the 10th, so not sure if it is indeed out for delivery today. We completely understand a mistake creeping in, I am just frustrated by the lack of communication & the tracking site that does not seem to provide regular updates.

The agent did indeed dispatch our lamp on 10 May, so we are awaiting confirmation from the courier as there has been no further updates on the tracking site. The wrong light would be collected and the correct one delivered, hopefully today. Again I followed up and your online agent swiftly replied and assured me that he would remedy the situation. It arrived on Tuesday 10 May, but once we opened the box, saw that our light bulbs were enclosed, but that a wrong light fitting was dispatched. I was then given confirmation that the order would arrive on Tuesday 10 May. I made contact on Monday 9 May in the morning, via the online chat, and was asked to send my email address and that there would be follow-up made.Įnd of day on Monday, I had still not received feedback so again I contacted you via the online chat. I checked the tracking number provided but after the 4th of May, there we no new updates. I placed an order on Monday 3 May for light bulbs & one standing lamp.